Refunds Policy

eSIM Refund Policy

At Pingwe, customer satisfaction is our priority. While our eSIMs are designed to work flawlessly, we understand that issues can arise. We offer full or partial refunds under specific conditions. Please review the details below to understand our refund terms.

Refund Eligibility

  1. Compatibility Issues
    • A refund may be issued if your device is incompatible, provided:
      • The QR code hasn’t been scanned.
      • No data has been used.
      • The purchase was made within the last 6 months.
      • Evidence of incompatibility (e.g., screenshots) is submitted.
  2. Trip Cancellations
    • Refunds are available if you no longer require the eSIM, provided:
      • The eSIM hasn’t been activated.
      • The purchase was made within the last 1 month.
      • For activated eSIMs, refunds will be evaluated on a case-by-case basis

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • QR code already scanned or activated.
  • Data package validity expired.
  • Issues arising from misuse, fraud, or breach of terms
  • Unauthorized purchases pending investigation.

How to Request a Refund

To initiate a refund:

  • Email us at hello@pingwe.com with your order details.
  • Our team will verify your request and ensure proper eSIM configuration. If unresolved, the refund process will begin.

Refund Process

  • Refunds will be issued to the original payment method or as store credit for future purchases.
  • Processing times vary from 1 to 15 business days, depending on your bank and local holidays.

For Assistance
Contact our support team:

We strive to provide hassle-free connectivity and ensure your satisfaction with Pingwe eSIM services!